Frequently asked questions

Go to My Account, find your membership and press Manage, then Cancel. You keep everything until the end of the time you’ve already paid for, and nothing more is taken.

Changed your mind before then? Press Keep my membership in My Account.

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Your membership is paused until it’s paid. Go to My Account: under your membership you’ll see Pay now, or Update card if your card has changed. Once it’s paid, you’re back in.

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Your rights are all in our terms of sale. The short version: cancel TSB+ within 14 days of signing up and we’ll refund your first payment; send merch back unused within 30 days for a refund; and if we’ve got something wrong, like sending the wrong item or charging you twice, we’ll refund you without hesitation.

Outside those, refunds are at our discretion, so get in touch and tell us what’s happened.

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Head to My Account, find your membership and press Change plan. You’ll see what, if anything, you’ll pay before you confirm. If the button isn’t there, or you get stuck, give us a poke and we’ll sort it for you.

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Use the email address you joined with. Forgotten your password? Go to the lost password page, enter that email address and we’ll email you a link to set a new one. Nothing arrived? Check your spam, then get in touch.

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Look out for your welcome email from us. To sign in, use the email address the gift was sent to. If you haven’t got a password yet, set one on the lost password page.

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Tragedy! Go to My Account, then Email preferences. It shows whether the TSB+ Daily Email is switched on for you, and if we can’t deliver to your address, it says so.

If it’s on and nothing’s arriving, have a skim through your spam and junk folders and mark us as not spam. The Daily comes from hello@thesquareball.net, so add that to your contacts too. Still nothing? Let us know and we’ll sort it for you as best we can: support@thesquareball.net

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Go to this page and log in: https://thesquareball.net/my-account/payment-methods/

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Go to My Account, then Your details. Your TSB+ Daily Email moves to the new address with it.

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Have a click on this link: https://thesquareball.net/my-account/edit-account/

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If your email provider, or anyone else, tells you your password has appeared in a leak or been compromised in any way, change it straight away: https://thesquareball.net/my-account/edit-account/

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That’ll be here: https://thesquareball.net/my-account/edit-address/

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Go to thematchball.thesquareball.net and sign in with the email address and password you use on thesquareball.net. It’s live from the final whistle, for TSB+ members.

If it says you’re not a member, check My Account: if a payment hasn’t gone through, your membership is paused until it’s paid.

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Everything we’ve ever made, right back to the start: over 2,000 episodes, all without ads or sponsor reads. That includes the members’ shows, the Members’ Show and The Phil Hay Years, and The Match Ball with Extra Time on the end.

If your podcast app only shows the latest few, delete the show and add your feed again from My Account.

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Our podcasts work by giving you a private web address – called a TSB+ Feed – that is unique to you. Simply copy and paste your TSB+ Feed into any podcast player that allows you to manually add a podcast. (Please note this isn’t supported by Spotify at this time.)
The process will differ slightly from app to app, but is fundamentally the same for all. (For example, in Apple Podcasts you can manually add a podcast by going to Library > Shows > Edit > Add a Show by URL.)

When you’re ready to add the podcast:

1. Log in and go to My Account.
2. Under TSB+, tap Apple Podcasts, Pocket Casts or Overcast and your feed will go straight into that app. Using a different app? Press Copy link. Your link will look something like this; a web address with a long string of random numbers and letters at the end: https://thesquareball.net/feed/tsbplus/?key=0xx00x000000x00000x0000x0xx0x0000xx00xxx
3. Open your podcast player, select to manually add a show as described above, and paste your link into the address box

If you have any problems, drop us a line here.

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It’s normally one of these things:

1. Your subscription isn’t active. This is usually due to a failed payment for the subscription. It happens! The website will automatically suspend your access if your sub isn’t active. It can be easily rectified by making the missed payment. You can check your account status here.
2. If your account all looks ok then it’s likely the website has signed you out. This can happen occasionally due to server or software updates. This can be sorted out by deleting the podcast from your chosen podcast app and then adding it again, as per the instructions on this page.

If those steps don’t fix it then get in touch and we’ll look into it.

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It’s a straightforward process. The quickest way is on your iPhone: log in, go to My Account and tap the Apple Podcasts button under TSB+. Or do it by hand:
1. Open the Apple Podcasts app
2. Press the Library button at the bottom
3. Press Edit in the top right hand corner
4. Select Add a Show by URL…
5. Paste your private feed link into the Podcast URL box. You can copy it from My Account.
Then, provided your subscription remains active, it’ll work like any other podcast in the Apple Podcasts app. As always, if you get stuck you can always drop us a message.

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On your phone, log in, go to My Account and tap Pocket Casts under TSB+. It opens Pocket Casts with your feed already added.

If you have any problems, give us a shout here.

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Sorry, you can’t. Spotify claim to not support adding password protected feeds, but we’re convinced they’re Leeds hating bas-. Anyway, we’re sorry for the inconvenience on that.

Our free podcast works perfectly well over there, though. Just press here and it’ll open right away.

Want your members’ shows on the go? Apple Podcasts, Pocket Casts and Overcast all take your TSB+ feed in one tap from My Account.

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Yes. YouTube Music can add a podcast from its RSS feed: go to My Account, press Copy link under TSB+ and add it in YouTube Music. If it stops updating, remove it and add it again.

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Ah, you’re after the good stuff, I see. We normally post orders the next working day, though at busy times it can take a little longer.
In the UK, we charge Royal Mail Second Class pricing, to reflect that we might not be able to send your order immediately.
We actually use Royal Mail Tracked 48, so you will get email updates and tracking information for your delivery. You can check the status in the ‘Orders’ section of the ‘My Account’ page, by clicking here.

Christmas: we’ll put the last posting dates up nearer the time, and we always do our best to get it there.

Posting abroad? See Do you post abroad?

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Yes. We use Royal Mail International Tracked. We realise this is more expensive for some of you, but it’s much more reliable. You should get tracking information by email, and can also check the status in the Orders section of My Account.

Due to shipping restrictions, international orders are restricted to a maximum of 2kg per parcel. If you try to place a heavier order, the checkout will show ‘No shipping options’. You will need to edit your basket to reduce the weight, then place a separate order for extra items.

Your order may be subject to VAT or other local taxes, tariffs and import duties when it arrives. These are beyond our control.

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Pre-order items are sold before they’re in stock, and the product page will say so. We take payment when you order. If the dispatch date slips, we’ll email you, and you can cancel for a full refund at any time before we send your order.

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If we’ve got more on order, the product page says New stock arriving soon. Choose your size, press Email me when it’s back, and we’ll email you as soon as it is.

If the page doesn’t say that, get in touch and we’ll tell you whether it’s coming back.

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If something doesn’t fit, isn’t right, or isn’t wanted, you can send it back to us for a replacement or a refund. There should be a returns form included with your order, but if not, please send the item with a note explaining the problem and what you’d like us to do to this address:

The Square Ball
Suite N2 Ground Floor
One City West
Gelderd Road
Leeds
LS12 6NJ

Swapping for a different size? Put a note in with your order number and the size you want. You pay to post it back to us, and we pay to send you the new one.

Changed your mind? Send it back unused within 30 days of delivery for a refund. If we sent you the wrong thing, or it’s faulty, we cover the postage. The full details are in our terms of sale.

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Sorry about that. Send us your order number and a photo of what arrived, and we’ll put it right: get in touch.

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Get in touch straight away with your order number and the right address. If it hasn’t been posted yet, we’ll change it.

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Yes: clothing pages have a Size guide section under the description. If something doesn’t fit, send it back and we’ll swap it (see above).

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Even Jason Pearce needed a hand with the tags, so don’t be ashamed. If there’s something that can’t be answered here, or you fancy sending us some feedback, you can drop us a line here: thesquareball.net/support

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Yes. TSB+ members, magazine subscribers and Extra Ball members can read every issue back to 2009 at thesquareball.net/magazines. Press Read for the flipbook, or Download PDF to keep it.

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The best place on match days is at the stadium end of the Lowfields Road tunnel, on the right hand side as you look towards the ground. We also usually have sellers at the Kop gates, outside the East Stand main entrance, and by the lamppost next to Billy’s Statue. It’s £3 a pop, so bring your change and we’ll love you forever. Or you can subscribe here, and have it shipped right to your door.

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For a typical Saturday game, we collect the magazine hot off the press that morning. Subscriber copies are sent out on Monday and Tuesday, after which it’s down to the Royal Mail, who have improved considerably since Shaun Harvey was taken off his round. In the UK, if it hasn’t arrived within about a week, it’s worth letting us know; overseas, give it a bit longer. If you think yours is missing, send us your details here and we’ll investigate.

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Magazine subscriptions have their own delivery address, which can be different from the one on your account. Go to My Account, find the subscription, press Manage, then Change address. For a gift subscription, it’s the address on that subscription that counts.

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We only keep a limited stock of back issues, so we can’t guarantee we’ll have the one you’re after. Get in touch and we’ll see what we’ve got.

TSB+ members, magazine subscribers and Extra Ball members can read every issue online at thesquareball.net/magazines.

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Add a yearly TSB+ plan to your basket from the TSB+ page and tick the gift box at the checkout. Choose One year, which ends after a year with nothing more to pay, or Every year, which renews on your card.

You can pick the day and time their welcome email arrives, so it can land on Christmas morning. They get TSB+ on their own account.

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There are a couple of steps to use this Gift Card to pay for a TSB+ membership.

Because the first 7 days of a TSB+ membership are free, you do not apply the Gift Card at the checkout when you sign up. No money is taken at this point.

After you have started the free trial of TSB+, you need to login to your account dashboard, and go to the ‘Membership’ section — you can follow this link: thesquareball.net/my-account/subscriptions

On that page, find the new subscription. There is a setting for ‘Pay with Gift Cards balance’, and you need to set this to ‘on’ like in the image below.

You need to do this before the end of the 7-day free trial, otherwise the payment will come from your saved payment method. If this happens, please get in touch with us and we’ll sort it for you.

You can also use your account dashboard to add your Gift Card to your account balance.

If you have any questions, please get in touch with us here: thesquareball.net/support

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You can buy TSB gift cards for TSB+ membership, magazine subscriptions or for merch, all from this page: thesquareball.net/shop

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Have a look at our live events page for any details of our new shows. We’ll have one soon enough, so keep in the loop!

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Depending on the venue, there’ll be a few different websites you might need to purchase through. They’ll all be listed on this link: https://thesquareball.net/leeds-united/tsb-live-tour/

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Probably, yes. Even if he’s not there, we usually have a shrine.

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Send us a message! If these FAQs aren’t giving you all the answers, feel free to drop us an email on support@thesquareball.net, or hit this link to visit the support page of the website.

We’ll try to get back to you as soon as we can, so add support@thesquareball.net to your email address book to help our reply make it through.

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First of all, never listen to Dean. Once that issue is solved, make sure you’re logged in and click on TSB+ at the top of the website. From there, you’ll see ‘Let’s go back to SpeakPipe’. Give the ‘Talk to us’ button a press and the SpeakPipes will be open for you.

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You can keep up to date with The Square Ball on the major social networks.

• Twitter / X
• Instagram
• Facebook
• Bluesky
• TikTok

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We always welcome submissions from new contributors, but we only have so much space, so we can’t guarantee we’ll publish everything we receive. Send yours to hello@thesquareball.net.

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Email partnerships@thesquareball.net and tell us what you have in mind.

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